Refund & Return Policy

At Nuvora, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, you may request a return or replacement according to the terms below.

1. Eligibility for Returns

2. Conditions for Returns

You may request a return if:

To be eligible for a return:

• You received the wrong product. • The product arrived damaged or defective. • The product is significantly different from the description shown on our website.

• The product must be unused and in its original condition. • The original packaging should be retained where possible. • You must provide your order number and clear photos or videos showing the issue. • Nuvora may request additional information to verify the issue.

Return requests must be submitted within 7 days of receiving your order.

Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return or refund.

3. Refunds

4. Change of Mind

5. Refused COD Orders

Once your return request is reviewed and approved, we will arrange the appropriate resolution.

Returns due to a simple change of mind, incorrect selection, or no longer wanting the product may not be accepted.

If a customer refuses a confirmed COD order or the order cannot be delivered because of incorrect/incomplete customer information, additional return or delivery charges may apply where permitted.

Depending on the situation, we may provide: • A replacement product, or • A refund of the eligible amount.

For Cash on Delivery orders, refunds will be processed using a payment method agreed with the customer, subject to verification and processing requirements.

6. How to Request

7. Processing Time

8. Important Notice

Please contact our customer support team with: • Order number • Customer name • Reason for the return • Photos or video of the product/issue

Approved refunds are processed after the returned product or relevant evidence has been reviewed. The time required for the refund to reach the customer may vary depending on the payment method and banking provider.

We reserve the right to reject return or refund requests that do not meet the conditions of this policy or where there is evidence of misuse, damage caused by the customer, fraudulent activity, or abuse of the return policy.

Our team will review your request and provide the next steps.

For assistance with a return or refund, please contact our customer support team through the contact details provided on our website.